Customer portal
From order entry and current processing status to evaluation, everything is available centrally and in real time. Orders can be placed at any time, around the clock, without restrictions. Whether on a smartphone, tablet, or desktop, you can access all functions flexibly and independently.
Our services
- Real-time order status
- Complete overview of all orders placed
- Notification function for scheduled collection dates
- Evaluation options for waste quantities, services, and container levels
- Storage of all invoices and accompanying documents
- Free training
- Ongoing development, including customer-specific adaptations if required.
Your benefits
With just a few clicks, you can order container pick-ups, check quantities, and manage documents centrally.
- Easy ordering of waste disposal services
- Overview of waste quantities and upcoming collection dates
- All order-related invoices and accompanying documents in one place
- User-friendly operation, even on mobile devices
- Time savings thanks to reduced administrative effort
- Available around the clock
You want to use our service?
We are looking forward to your enquiry!
Frequently asked questions
To get access to the Saubermacher customer portal, simply contact your personal account manager or send an email to kundenservice@saubermacher.at. Once your request has been reviewed, you will be sent your login details and training materials. We would also be happy to arrange an individual training session to introduce you to the customer portal. If you have any questions or need assistance, your customer advisor will be happy to help.
To register for the Saubermacher customer portal, your company or organization must already be a customer of Saubermacher Dienstleistungs AG. We usually require the following information or documents for activation:
– Your full company name and customer number
– Contact details of the contact person (name, email address, phone number)
– Optional: Coordination of other authorized users from your company and their access permissions
Once we have received this information, we will check your details and set up your portal access. If additional proof is required, we will inform you individually during the registration process.
If you have any questions or uncertainties, your customer advisor will be happy to assist you.
Yes, you can create multiple users for your company in the Saubermacher customer portal. Access rights are assigned individually, so that different employees can receive their own access data and different permissions can be assigned (e.g., for specific locations or roles).
To set up additional users, simply contact your personal customer advisor or our customer service team at kundenservice@saubermacher.at. We will be happy to assist you with the configuration and assignment of the desired access rights.
Yes, you can arrange individual training on how to use the Saubermacher customer portal at any time. Our experts will be happy to provide training tailored to your needs – either online (e.g., via Microsoft Teams) or on site if you wish.
During the training, we will focus on the functions and issues relevant to your company.
To arrange individual training, please contact your personal customer advisor or our customer service team at
– Email: kundenservice@saubermacher.at
– Phone: +43 59 800 5000
Yes, protecting your data is a top priority for Saubermacher. The customer portal uses modern security standards to protect your data from unauthorized access. These include, among others:
– Encrypted data transmission (e.g., via HTTPS)
– Secure user authentication
– Regular security and system updates
– Access controls and individually adjustable user rights
Your data will be processed exclusively in accordance with the applicable data protection laws and will not be passed on to third parties. Further information on data protection can also be found in our privacy policy (https://saubermacher.at/en/data-protection-statement/) or obtained on request from our data protection officer: datenschutz@saubermacher.at.